When a crisis hits, having a plan already in place is key.

Who is your first call? What do customers know, and what do they need to know? What about your employees?

In today’s dynamic environment, where communication moves at lightning-fast speeds, being prepared to say and do the right thing can be the difference between safely weathering a crisis or enduring permanent damage to your brand. Simply put – if you don’t manage the narrative, someone else will. We’ve guided some of the biggest brands through every imaginable crisis. We saved an airline’s reputation during a compliance issue that grounded most of its fleet without warning. We helped another global airline and its stranded customers after an incident on Las Vegas tarmac – and even knew about the incident before the airline’s communications team did.
We led crisis response efforts following one of the worst mass shootings in U.S. history, from the first critical moments through welcoming visitors back to Las Vegas. We’ve handled everything from cyberattacks to board-member improprieties to client database-wide billing errors.  In every case, having a plan in place was the key to a quick response and recovery.